Knowledge and messaging

Enterprise Knowledge Assistant

Bring document knowledge into a usable conversation.

01The operating context

A knowledge retrieval and WhatsApp assistant project supporting text and voice interactions, with administration and escalation workflows.

Conceptual workflow
  1. Approved knowledge base
  2. Text and voice conversation
  3. Administrative visibility
  4. Human escalation

02Project scope

  • Search across an approved knowledge base.
  • Text and voice conversation flows.
  • Administrative visibility and review routes for uncertain answers.

03The engineering challenge

Connect knowledge retrieval, conversation context, and human escalation.

04Discuss a related problem

If your team faces a similar workflow, we can discuss its users, constraints, and integration requirements.

Our Work

Let’s discuss what you need to build

Tell us what needs to work better, what is already in place, and what a useful first release would achieve.

Discuss your project